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- F.A.Q: Pre-Sales Enquires
- Questions and answers for clients prior to purchasing an autoresponder.
- 1. What Is An Autoresponder?
- 2. Is The System Difficult To Use?
- 3. Are My Lists And Data Safe?
- 4. How Do I Setup My Autoresponder
- 5. How Many Messages Are Avaiable Per Autoresponder?
- 6. Which Autoresponder - TEXT or HTML?
- 7. Can I Personalize My Messages?
- 8. How Do People Request My Information?
- 9. How Does Someone Reply To Me If They Want More Information?
- 10. How Long Can My Messages Be?
- 11. Can I Send Broadcast Messages To My Database?
- 12. What Is The Demographics Feature?
- 13. What Is Ad Tracking And Why Would I Want It?
- 1. What Is An Autoresponder? -
Top
- An autoresponder is similar to a fax on demand system. Your prospect sends you an e-mail to your mail account (you@auto-responders.net) or fills out a form on your website.
The system stores your prospects information, sends them a reply immediately, followed by a sequence of e-mails. The interval between emails is determined by you.
This means that you sales messages are working for you 7 days-a-week 24 hrs a day.
- Updated: August 30, 2004
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- 2. Is The System Difficult To Use? -
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- Not at all. In fact you will find that our system is by far the easiest to use of any autoresponder available.
There is an easy web based control panel that allows you to customize the system. It is all menu driven and there is detailed help available each step of the way. If you run into any difficulties, customer support is just an email away.
- Updated: August 30, 2004
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- 3. Are My Lists And Data Safe? -
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- Yes. The system database is backed up every night, and we also backup your data off the server once a week.
- Updated: August 30, 2004
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- 4. How Do I Setup My Autoresponder -
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- You will use a web based control panel. It's very user friendly. There is detailed help throughout the system. Click Here for a view of the Client Control Panel.
- Updated: August 30, 2004
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- 5. How Many Messages Are Avaiable Per Autoresponder? -
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- PRO account holders have 31 messages, whilst FREE account holders only have 14 messages.
In both cases, message #1 goes out immediately someone subscribes to your autoresponder, and the others (30 or 13) go out at a pre-determined time, decided by you.
- Updated: August 30, 2004
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- 6. Which Autoresponder - TEXT or HTML? -
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- When you setup a FREE account you choose which type of autoresponder you are going to have (TEXT or HTML).
When you upgrade from a FREE account to PRO, or purchase a PRO account directly, you can toggle your autoresponder mode between TEXT and HTML using the "Change Responder Type" link in the Control Panel.
You can also send Broadcast E-mails to your subscribers in either TEXT or HTML. This facility is only available to PRO account holders.
- Updated: August 30, 2004
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- 7. Can I Personalize My Messages? -
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- Absolutely, you can have the system automatically enter the prospects first name, last name, e-mail, date, etc.. or both in the subject line of your response or anywhere in the body of the message. You place "tags" in the message just like mail-merge works in a word processor system.
This feature alone will explode the response you get from your marketing.
- Updated: August 30, 2004
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- 8. How Do People Request My Information? -
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- There are 2 methods.
1) Your prospects can send a blank e-mail to your autoresponder e-mail address.
2) Request information from a form on your web site. It's easy to set up, and we provide you with all the HTML code to paste to your site. Everything else is automatic.
- Updated: August 30, 2004
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- 9. How Does Someone Reply To Me If They Want More Information? -
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- Every message you send goes out with your normal reply address! (you@yourcompany) so they can reply directly to you from any message they receive from your autoresponder.
- Updated: August 30, 2004
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- 10. How Long Can My Messages Be? -
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- your messages can be as long as you like.
- Updated: August 30, 2004
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- 11. Can I Send Broadcast Messages To My Database? -
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- Yes, you can send special messages outside your regular email follow up sequence (such as one-time special offers, late-breaking news etc.)
This facility is only available to PRO account holders.
- Updated: August 30, 2004
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- 12. What Is The Demographics Feature? -
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- By asking certain questions/promts in your sign up form, for example, if the prospect is male or female and which country they live in. This information will then be stored in your database.
When sending a Broadcast Email you can choose whether you send to your active subscribers(those currently receiving follow-ups), all subscribers (active & archived) or demographically.
Choosing the demographic option will enable you to target a specific group of people. In the example above, you could email all males in the USA, or all females in Sweeden.
This is a very powerful tool which enables you to target your products to a specific sector, thus increasing your sales and hence profits!
Please note that this feature is ONLY available to PRO account holders.
- Updated: August 30, 2004
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- 13. What Is Ad Tracking And Why Would I Want It? -
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- You can set up an unlimited number of tracking URL's or links, that can be placed in your email messages.
Enter the destination URL and the system automatically generates a unique tracking code that you place in your messages instead of the destination URL. The number of click through's each URL receives will then be counted and stored on the system.
This is an invaluable tool to gauge the response to any promotions you run in your messages.
Please note that this feature is only available to PRO account holders.
- Updated: August 30, 2004
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